Aftercare

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We’re kindly here to support you with aftercare for your purchase.


If the size is incorrect for wearable articles, please feel free to contact us to arrange an exchange.

Please note that exchanges are limited to one time per order. If the second item is still unsuitable, we can provide store credit for a further exchange.

Also, if your item arrives damaged, please contact us within 48 hours of delivery. We are committed to providing a replacement.

For jewellery, we’re happy to assist with repairs within one year of purchase.
While we can help with most minor fixes, some types of damage may not be repairable and will require evaluation.

If materials need to be replaced, a small fee will apply, along with return postage costs.

At CORRESPONDENCE, most pieces are individually hand-crafted in small batches.
Please note that we do not offer refunds for change of mind.

• To initiate an exchange and ensure a smooth process, please :

- Email us at shop.corresp@gmail.com as soon as you receive your items.

- Return items in their original, unused condition.

- Use a tracked courier service with signature required.

- Dispatch your return within 48 hours of receiving confirmation from us.

Customers are responsible for any shipping costs related to returning or exchanging items, as well as any damage that may occur during return transit.