Shipping
All orders purchased from CORRESPONDENCE are packaged with care in our original packaging.
Shipping is calculated at checkout, prices depend on destination, weight and size.
We aim to ship all orders within 3 business days of purchase. Please note that during busier times, orders may take a little longer to dispatch, and we kindly ask your patience.
New Zealand and Australia
Items are delivered with tracking service.
It will take at 1 to 3 working days, may up to 4 to 6 working days for rural addresses.
Free shipping on orders over 200 nzd.
Korea
All orders are collected and shipped every Tuesday.
It will take at 5 to 7 working days from the day of pick up.
Free shipping on orders over 300 nzd.
Rest of the World
Items are delivered with tracking service.
It will take at 5 to 10 working days from the day of pick up.
Free shipping on orders over 500 nzd.
If you have requirements or questions, we invite you to contact us at shop.corresp@gmail.com.
Returns
All items from CORRESPONDENCE are crafted with care, in general one-of-a-kind. Please note we do not offer returns for refund.
However, we would be happy to arrange an exchange in the form of the store credit.
To make a return for exchange, please contact us at shop.corresp@gmail.com.
In this case, customers are responsible for all additional shipping costs associated with the return and exchange of products, equally for any damage that occurs during return shipping.
Please ensure your return items must be returned in their original and unused condition.
Item must be despatched to us on a tracked signature required courier 48 hours of receiving a return confirmation.
Damaged or Missing
Please email shop.corresp@gmail.comwithin 48 hours of delivery to inform us of any damages.
We will provide you with a full replacement, exchange or refund.
It may be declined to replace, exchange or refund damaged or missing items should you fail to inform us within 48 hours of delivery.